I recently had an excellent experience with Asiana Airlines. On June 28th I flew from Shanghai to Seoul with Asiana airlines. My flight was an overnight flight. My final destination was Chicago. I would fly from Seoul to Chicago the next day, June 29th.
When the Asiana representative first told me over the phone that my flight would be an overnight flight, I wasn’t happy. I thought that an overnight flight would be stressful and hectic. I am happy to report that was not the case. In fact my overnight flight experience was relaxing and enjoyable. It felt like a holiday. This “holiday” was completely paid for by Asiana airlines.
This is how my trip went…
2:30 pm – Arrived at Pudong airport
After I checked my luggage I paid for my ticket. The Asiana airlines staff was friendly and helpful.
4:30 pm – Boarded my plane
The flight went well. Shortly after I took my seat a flight attendant handed me a blanket after noticing that I was feeling cold. I lost count of how many times the flight attendants came around with tea, coffee and orange juice. Our snack and dinner was served smoothly and cleaned up quickly. I recall taking flights where my finished dinner was sitting on my tray table for so long that I cleaned it up myself and placed the tray on the ground, so that I could use the table to place my laptop on.
7:30 pm – Our plane touched down in Seoul as scheduled.
I went to the Asiana counter. One of the staff members told me to wait for the shuttle bus to come and bring me to the hotel. The shuttle bus arrived 15 minutes afterwards to bring me and about 13 other passengers to the Seoul Royal hotel.
( I don’t remember how long the ride to the hotel was, but it was less than one hour. ) The hotel was lovely and clean. The hotel staff were cheerful and helpful. All of the Asiana airline passengers were given a breakfast and dinner voucher upon arrival at the front desk.
8:45 pm – I enjoyed my complimentary dinner on the first floor of the Seoul Royal hotel.
6:30 am – I enjoyed my complimentary breakfast on the 21st floor of the Seoul Royal hotel. While my dinner the night before was not very filling, the complimentary breakfast was a buffet – great for all of you with a healthy appetite.
7:00 am – I boarded the shuttle bus back to Incheon airport. The shuttle arrived around 8:00 am, 3 hours before my flight to Chicago.
My 12 hour flight from Seoul to Chicago was an equally enjoyable experience.
I don’t think Asiana airlines always uses the Seoul Royal Hotel to host their passengers on overnight flights in Seoul. You might want to ask which hotel you will be staying at so that you can read hotel reviews before agreeing to book an overnight flight.
A big thanks to Asiana airlines for making my overnight flight enjoyable. I feel very well taken care of.
I wonder how other airlines handle overnight flights. I read a review from someone whose Asiana flight was delayed for two days. They said that Asiana paid for their hotel for two nights. I was stuck in Narita airport for two days one time, but the airline I was with did not provide a hotel room for me.
What is your best or worst experience with a flight delay / overnight flight ?